FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $2000
FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $2000
EXCHANGES

Exchange service is not available. Please opt for refunds.

Returns
  1. Shipping within Taiwan
    You have 7 days from the date you received your order to request return for free.
    Please refer to refund steps outlined below. Returns outside of this period is not accepted.
  2. International Shipping
    You have 14 days from the date you received your order to request for return.
    You can return using any secure means, but we may not accept liability. Returns outside of this period is not accepted.
  3. Please make sure all the items are returned in new and unused condition with all garment tags still attached.
    Receipts, gifts and original packaging should also be returned along with purchased goods.
    Please be noted that returns that do not meet our policy will not be accepted and will be sent back to you.
  4. Shipping fees will be applied and deducted from refund amount if remaining purchased value does not meet free shipping requirements.
  5. Should you qualify for a gift with purchase upon meeting minimum spend requirements, and you returned your order for a refund, the gift with purchase item must also be returned unworn and in original condition, with all tags intact; otherwise the full retail price will be deducted from the refunded amount.
    There is no refund/exchange on gift with purchase items and/or promotional products unless the item(s) are faulty.
  6. Return Process for deliveries within Taiwan (main island)
    Please follow the steps below to return your purchase within 7 days of orders received.
    • Sign into your account, select “Order Return” and click on the order number containing the items you would like to return.
    • Choose the reasons for return, delivery area and refund method.
    • Within 24 hours of submitting your return request, you will receive an email confirmation regarding details about the next steps to take.
  7. Return Process for deliveries within Taiwan (offshore islands)
    Please follow the steps below to return your purchase within 7 days of orders received.
    • Sign into your account, select “Order Return” and click on the order number containing the items you would like to return.
    • Choose the reasons for return, delivery area and refund method.
    • Within 24 hours of submitting your return request, you will receive an email confirmation regarding details about the next steps to take.
    • Please be noted that the maximum subsidized shipping fee up to TWD 60 could be applied for returns shipping from Taiwan Islands.
    • Sacia cannot be held responsible for returned goods that weren't delivered. It is recommended that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return.
  8. Return Process for International Delivery
    Please follow the steps below to return your purchase within 14 days of orders received.
    • Sign into your account, select “Order Return” and click on the order number containing the items you would like to return.
    • Choose the reasons for return, delivery area and refund method.
    • Within 24 hours of submitting your return request, you will receive an email confirmation regarding details about the next steps to take.
    • Sacia cannot be held responsible for returned goods that weren't delivered. It is recommended that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return.